Returns Policy

Our prices are listed in US dollars.  Please be advised that our shipping charges do not include any customs duties your country may levy.

 

For health and safety reasons, we do not accept returns on any teas or coffee, even if they appear unopened. Please make your selections carefully. You can try smaller tea packages to find which flavours you prefer, especially if you are unsure about a tea. If you would like more detailed information about any of our products, please contact us and we’d be happy to assist you.

 

With respect to privacy and security, please be advised that our online store is hosted on a secure server (SSL) in order to protect your personal information. We do not sell our data


Shipping

There are restrictions on shipment to some international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use.